Withdrawal Policy and Model Withdrawal Form

This withdrawal policy is available in German and English. Both versions are equally binding.

This page applies to orders for SlugBase Cloud placed through slugbase.app and cloud.slugbase.app. It contains the withdrawal policy under the Austrian Distance and Off-Premises Contracts Act (FAGG), the model withdrawal form, and an explanation of when the right of withdrawal does not apply. The contract terms are in the Terms, the processing of your data is described in the Privacy Policy, and our contact details are in the Legal Notice.

1. Who has a right of withdrawal

1. Only consumers have a right of withdrawal (the statute also calls it a right of rescission, § 11 FAGG). A consumer is a person who concludes a transaction that does not form part of the operation of a business (§ 1 KSchG); if the contract serves partly commercial and partly other purposes, only if the commercial purpose is not predominant overall.
2. Entrepreneurs have no right of withdrawal. If you order SlugBase predominantly for your own trade or self-employed professional activity, for example the Team plan for a business, you cannot withdraw under this page. Cancellation is governed by the Terms.
3. Withdrawal concerns the contract you have concluded. A later automatic renewal of a subscription is not a new contract and does not start a new withdrawal period. An immediate change from Personal to Team under clause 9 paragraph 1 of the Terms and added seats under clause 4 paragraph 3 of the Terms, by contrast, trigger a new payment; for consumers we treat them like a new order with its own withdrawal period. If you withdraw from such an order, we refund the payment for it under section 3 and reverse the change; your previous subscription continues unchanged (section 3 point 4).

2. Withdrawal policy

2.1 Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day the contract is concluded.

2.2 How to exercise the right of withdrawal

To exercise your right of withdrawal, you must inform us

Michael David Guggenbichler, sole proprietor
Linzer Straße 17, 4100 Ottensheim, Austria
Telephone: +43 720 270580
Email: hello@slugbase.app

of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the attached model withdrawal form, but it is not mandatory.

You can also exercise your right of withdrawal online at https://slugbase.app/legal/withdrawal/form/. If you use this online function, we will communicate to you an acknowledgement of receipt on a durable medium (for example by email) without delay, with information on the content of the withdrawal statement and the date and time of its receipt. The "Withdraw from contract" link is in the footer of every page of slugbase.app and cloud.slugbase.app; when you are signed in, the same function is also available in the billing area of your account.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

2.3 Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

2.4 Service that begins during the withdrawal period

If you requested that the service begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

3. What you get back after a withdrawal

1. You get back all payments we received from you for the contract you withdrew from. We pay back by the payment method you paid with (currently the card). We reimburse without undue delay and in any event within 14 days of receiving your withdrawal.
2. If you requested an immediate start (section 5) and the service had been provided until your withdrawal, you owe the appropriate amount under section 2.4 (§ 16 FAGG), and we may set it off against the reimbursement. For a subscription we calculate it by calendar days from the start of the contract until we receive your withdrawal, in proportion to the booked term (the number of calendar days of the booked month or year). For the Supporter plan we calculate it on the basis of the five years under clause 10 paragraph 4 of the Terms: for each calendar day from the start of the contract until we receive your withdrawal, 1/1,826 of the purchase price.
3. We issue a cancellation invoice for the reimbursement. You will find it in the billing section of your account.
4. The withdrawal of the subscription ends it and no further payments will be collected. Your workspace moves to the Free plan (or, for a workspace with the Supporter plan, to that plan). If you withdraw from the Supporter purchase, the Supporter plan ends. If a Personal subscription that was set to end at the end of its paid period because of the Supporter purchase is still running, we reverse that ending; it renews again as before. Otherwise the workspace has the Free plan. Content above the Free plan limits is archived, not deleted, and is restored if you later book a plan with higher limits. You can export your data at any time. If you withdraw only from a change or from added seats under section 1 point 3, your previous subscription continues with its previous plan and renewal date, and the document is called "Cancellation invoice (partial)". If you withdraw from the contract that created the subscription, changes and added seats that you made later are withdrawn with it, and we also refund the payments made for them.
5. We refund nothing beyond this. Cancellation without withdrawal is governed by the Terms.

4. When the right of withdrawal does not apply, and why it does not end early

1. Entrepreneurs: no right of withdrawal (section 1).
2. Supporter one-time purchase: The Supporter plan is a one-time purchase of a continuing service. We begin to provide it as soon as the payment is confirmed and we activate the plan for the workspace. The right does not end because we start immediately, since the service has not been fully performed after 14 days. You can withdraw within the 14 days. If you requested an immediate start, you pay the appropriate amount under section 3, point 2.
3. Monthly and yearly subscription (Personal, Team): The right does not end merely because we start immediately, since a running subscription has not been fully performed after 14 days. You can withdraw within the 14 days. If you requested an immediate start, you pay the appropriate amount under section 3, point 2.
4. Without your express request: We still provide the service immediately. If you withdraw, you owe no amount for the time until the withdrawal.

5. The consent boxes in the order process

In the order process we show consumers two boxes that you can tick yourself. They are voluntary and not preselected; box 2 can be ticked only once box 1 is ticked. The order button reads "order with obligation to pay". There is also a separate box for acceptance of the Terms and acknowledgement of the Privacy Policy.

Box 1 (express request, all plans):

I expressly request that SlugBase begin providing the service I have ordered immediately, that is, before the 14-day withdrawal period has expired.

Box 2 (acknowledgement of the consequences, all plans):

I acknowledge that if I have requested the immediate start and withdraw within the withdrawal period, I must pay an appropriate amount for the service provided until my withdrawal.

After you order, you receive a confirmation email that contains your express request and your acknowledgement, to the extent that you made them. The Terms in the version you accepted and this withdrawal policy with the model withdrawal form are attached to it as PDF files.