Terms of Service

These Terms are available in German and English. Both versions are equally binding (clause 22 paragraph 1).

These Terms of Service (Terms) apply to SlugBase Cloud, the hosted service at cloud.slugbase.app. Prices, plan limits and plan features are on the pricing page. The right of withdrawal for consumers and the model withdrawal form are on the Withdrawal page, the processing of personal data is described in the Privacy Policy, and our details are in the Legal Notice.

1. Operator and scope

(1) SlugBase Cloud is operated by Michael David Guggenbichler, sole proprietor (Einzelunternehmer), Linzer Straße 17, 4100 Ottensheim, Austria, VAT ID ATU82945789 ("we").

(2) SlugBase Cloud (the "Service") is a web-based platform for managing bookmarks. Every bookmark can get a private short name (a "slug"). Through /go/<slug>, only signed-in members of the relevant workspace who are allowed to read the bookmark reach it. There are no public redirects and no public pages. AI-assisted suggestions are optional (clause 15). The Service is available at cloud.slugbase.app; the website with the legal texts is at slugbase.app.

(3) These Terms apply to all contracts about the Service, that is the free account and the paid plans, between us and consumers as well as entrepreneurs (clause 2). They apply in the version in force when the contract was concluded and to later changes under clause 19.

(4) The self-hostable Community Edition of SlugBase is not covered by these Terms. It is available solely under the GNU Affero General Public License v3.0 (AGPL-3.0). These Terms do not restrict the rights granted there and do not apply to self-hosted installations.

(5) Conditions of entrepreneurs that conflict with or deviate from these Terms do not become part of the contract, even if we do not expressly object to them.

2. Contracting party, consumers and entrepreneurs, minimum age

(1) The Service is open to consumers and entrepreneurs. The Free, Personal and Supporter plans are intended for individuals, the Team plan for businesses and groups.

(2) A consumer is anyone who concludes a transaction that does not form part of the operation of a business (§ 1 KSchG). If the contract serves partly commercial or self-employed professional purposes and partly other purposes, a person counts as a consumer only if the commercial or professional purpose is not predominant overall. An entrepreneur is anyone who concludes a transaction for the operation of their business or predominantly for such purposes.

(3) When you order, you state whether you are ordering as an entrepreneur and then give your business and, if you have one, your VAT ID. Without this statement we treat you as a consumer. Only consumers have the right of withdrawal under clause 11.

(4) The contracting party for a paid plan is the person who orders the plan for a workspace (the "customer"). If they order for a business, the business becomes the contracting party and the customer; the ordering person represents and warrants that they are authorised to represent it. The other members of a workspace owe no fee. They have their own free account (clause 3) and use the workspace within the customer's plan.

(5) We only enter into contracts with persons who are at least 18 years old. By registering and with every order you confirm that you meet this requirement. If we find that it is not met, we may terminate the account. Mandatory statutory rights remain unaffected.

3. Account and registration

(1) Using the Service requires an account. You register with an email address and password or, where offered, through an external sign-in provider. You can also register through an invitation to a workspace.

(2) When you register, you confirm with an unticked checkbox that you accept these Terms and have taken note of the Privacy Policy.

(3) Your registration is an offer to conclude a contract for a free account on the Free plan. The contract is concluded as soon as we activate your account. This happens after you have confirmed your email address; for registration through an invitation or an external sign-in provider, it happens when the account is created. The Free plan is free of charge; its limits are on the pricing page.

(4) You must give truthful information and keep it up to date, in particular your email address, through which we reach you. An account is personal. Keep your credentials secret and do not pass on your password or API token. If several people work together, invite them to a workspace.

(5) If you suspect unauthorised use of your account, please inform us without undue delay at support@slugbase.app. You are liable for actions under your account to the extent that you culpably failed to protect your credentials. We recommend enabling two-factor sign-in.

(6) We may refuse a registration for an objective reason, in particular where abuse is suspected or there have been earlier serious breaches of these Terms.

4. Scope of the Service, plans and prices

(1) We offer the Free, Personal and Team plans and, for as long as the offer exists, the Supporter plan. The features and limits of each plan (for example the number of bookmarks per workspace, the number of own workspaces, the number of seats and the team features) as well as prices and billing intervals are on the pricing page. The presentation at the time of your order applies. The order confirmation states plan, price and billing interval.

(2) The prices shown are final prices in euro. We are currently a small business (Kleinunternehmer, § 6(1) no. 27 UStG) and therefore currently do not charge value-added tax (VAT); the total amount shown in the order process is the amount payable. Invoices carry the note "Umsatzsteuerfrei aufgrund der Kleinunternehmerregelung gemäß § 6 Abs. 1 Z 27 UStG." (exempt from VAT under the small business scheme, § 6(1) no. 27 UStG), and entrepreneurs therefore currently cannot claim input tax deduction. If you order as an entrepreneur with a VAT ID from another EU Member State, you may owe the VAT yourself (reverse charge); the invoice then says so instead of carrying the small business note. If VAT becomes applicable to us, for example because the small business exemption ends, the following applies:

1. Entrepreneurs: the prices are then plus VAT. We charge it from the first renewal that falls at least 30 days after our announcement in text form and not before the time from which VAT becomes applicable to us. Until then the price stays unchanged, and you can cancel at no cost for the end of the period (clause 8).
2. Consumers: the agreed final price stays unchanged. A higher price because of VAT applies only with your express consent (clause 19 paragraph 4 no. 7). If you do not consent, we can terminate the subscription under clause 8 paragraph 4 for the end of the current billing period.

(3) The Team plan is charged per seat. The minimum number of seats is stated on the pricing page. Every member of a workspace occupies one seat; an invitation counts from its acceptance. No more members can be admitted than seats have been booked. At least as many seats as the workspace has active members are charged. The customer can add seats or reduce them down to the number of active members, but not below the minimum. Added seats are available at once and are charged at once pro rata for the rest of the current period; the renewal date does not change. You confirm this before completing the order, as for a change of plan under clause 9 paragraph 1. For consumers, adding seats counts as a new order under clause 5; clause 11 applies. A reduction in the number of seats takes effect at the next renewal; there is no refund for the current period.

(4) We provide the Service in the quality described on the pricing page and in the product description. The Service runs in the browser; you need an internet connection and a current version of a common browser (for example Chrome, Edge, Firefox or Safari), and no other software. You can import bookmarks as an HTML bookmark file in the Netscape format, as browsers produce it, and as a JSON file in the SlugBase format, and export them in the same formats (clause 14 paragraph 3). For programs there is an application programming interface (API) with personal API tokens. We do not use technical protection measures that restrict the use of your data (such as copy protection).

(5) We may pause new orders for paid plans for a time, in particular for tax reasons. This also covers orders on an existing subscription that trigger a new payment, such as an immediate change of plan or additional seats. Existing subscriptions, their renewals and cancellations, and the Free plan are not affected.

5. Contract formation and order process for paid plans

(1) The order process for a paid plan works as follows:

1. You choose the plan, the billing interval and, for Team, the number of seats.
2. You enter your billing details: name, address including country and, if you order as an entrepreneur, your business and, if applicable, VAT ID.
3. The summary page shows plan, price, billing interval, automatic renewal, how to cancel and the amount of the first payment. There you can check your entries and change them before completing the order.
4. You tick the checkbox for accepting these Terms and taking note of the Privacy Policy. As a consumer, you can also tick the two checkboxes on the immediate start and on the payment owed on withdrawal (clause 11); they are voluntary. No checkbox is preselected.
5. You click the button "order with obligation to pay" (in the German order process: "zahlungspflichtig bestellen").
6. We redirect you to the payment page of Mollie B.V., Amsterdam, Netherlands ("Mollie"), where you pay.

(2) By clicking "order with obligation to pay" you make a binding offer. We accept it by activating the plan and sending you a confirmation email once Mollie has confirmed the payment. The contract is concluded with this acceptance. If the payment is not completed, no contract is concluded. If we do not accept your offer within seven days, it lapses; we then refund any payment already made without undue delay.

(3) The confirmation email states plan, price, billing interval and the date of the first renewal. These Terms in the version you accepted and the withdrawal instructions with the model withdrawal form are attached to it as PDF files. For consumers it also contains your express request for an immediate start and your acknowledgement, to the extent that you made them. The same applies to an immediate change of plan (clause 9 paragraph 1) and to added seats (clause 4 paragraph 3). The invoice follows under clause 6.

(4) You can retrieve, save and print these Terms at any time on the Terms page. We store the contract text: the version of these Terms you accepted, with the time of acceptance, and your order data. You find your orders and invoices in the billing area of your account. The contract languages are German and English; both are available to you for concluding the contract, and both versions are equally binding (clause 22 paragraph 1). We have not subscribed to any codes of conduct.

(5) After acceptance the ordered plan is available immediately. For consumers, clause 11 applies.

6. Payment and renewal

(1) Payments are made through Mollie. The payment methods shown in the order process are available; currently this is payment by card. You enter your payment details on Mollie's payment page; we do not store full card details.

(2) The fee for a billing period (month or year) is due in advance. The Supporter plan is paid once.

(3) With the first payment you give an authorisation to collect the fees due for the following periods with the chosen payment method. We collect them at the start of each new period. The summary page and the confirmation email state amount and interval.

(4) Monthly subscriptions renew automatically for one month, and yearly subscriptions of entrepreneurs for one year, unless cancelled beforehand under clause 8. A consumer's yearly subscription continues for an indefinite period after the first year; it is still billed yearly in advance and can be cancelled at any time with one month's notice (clause 8 paragraph 2). Renewal takes place at the price that applies at that time under clause 19. We remind you by email at least 30 days before every yearly renewal or billing date and before the first renewal after a price change. The reminder states the price and the time of the renewal or billing and points to the right to cancel under clause 8, and for consumers after the first year to the monthly right to cancel.

(5) After every payment for the Service we issue an invoice and send it by email; it can also be retrieved in the billing area of your account. A small verification payment when you change your payment method is set off against the next renewal and does not get an invoice of its own; if there is no further renewal, we refund it. If we refund the amount of a payment in full, you receive a cancellation invoice; if we refund it in part, you receive a cancellation invoice (partial). We keep invoices and cancellation invoices for seven years from the end of the calendar year of issue (§ 132 BAO).

(6) If a collection fails for reasons you are responsible for (for example insufficient funds, an invalid card or an unjustified chargeback), you bear the reasonable third-party costs actually incurred by us as a result, such as fees for chargebacks. We do not charge flat fees.

(7) Entrepreneurs may only set off counterclaims against our claims that have been finally established by a court or acknowledged by us.

7. Failed payment and grace period

(1) If the collection of a renewal fee fails, we inform the customer by email. We repeat the collection 3, 5 and 7 days after the first failure. If the payment method is invalid or has been revoked, further attempts are not made.

(2) From the first failure a grace period of 14 days runs. During the grace period the workspace keeps the booked plan. The customer can add a new payment method in the billing area at any time; we then collect the open amount immediately. The obligation to pay fees that are already due remains unaffected.

(3) If payment has not been made by the end of the grace period, the subscription ends and the workspace moves to the Free plan, or, for a workspace with the Supporter plan, to that plan (clause 10 paragraph 7). Content above the limits of Free is archived under clause 9 and not deleted. If the subscription ends in this way, you owe no fee for the new period. We do not block the account further because of late payment.

(4) The customer can order the plan again at any time (clause 5). Archived content is restored under clause 9.

8. Term and cancellation

(1) The Free account has no fixed term. A monthly or yearly subscription runs for the booked period and then renews under clause 6 paragraph 4. Clause 10 applies to the Supporter plan.

(2) The customer can cancel a subscription at any time without giving reasons: in the billing settings of the account, without signing in through the "Cancel contracts here" function in the footer of every page of slugbase.app and cloud.slugbase.app, or by email to hello@slugbase.app or support@slugbase.app; if you do not write from the email address of the account, we may ask questions to identify the contract. The cancellation takes effect at the end of the paid period. By way of exception, the cancellation of a consumer's yearly subscription continued for an indefinite period under clause 6 paragraph 4 takes effect one month after we receive it; we refund the part paid in advance for the time after that pro rata by days and issue a cancellation invoice (partial cancellation) for it. Until the cancellation takes effect the plan can continue to be used, and the cancellation can be withdrawn until then. We confirm receipt of every cancellation by email without undue delay, with its content, date and time.

(3) If the customer cancels by ordinary notice under paragraph 2, a monthly or yearly subscription ends with a switch under clause 14 paragraph 6, or it ends because the customer deletes the workspace (paragraph 7), we do not refund paid fees pro rata for the unused part of the period. The exception is a consumer's yearly subscription continued for an indefinite period under clause 6 paragraph 4: when it ends, we refund the part paid in advance for the time after its end pro rata by days (paragraph 2). In every other case of early termination we refund the part paid in advance for the time after the termination pro rata by days, in particular if we terminate, for whatever reason, including the discontinuation of the Service (clause 16 paragraph 4), if the customer terminates for good cause for which we are responsible, if the contract is terminated under clause 19 paragraph 2 no. 2, and if it is terminated under section 7 point 2 of the Data Processing Agreement. If we terminate for good cause (paragraph 5), we may deduct a claim for damages that we have against you. Clause 10 paragraph 4 applies to the Supporter plan. The right of withdrawal under clause 11 and the statutory warranty under clause 17 remain unaffected.

(4) We can terminate a subscription by ordinary notice by announcing non-renewal to the customer at least 30 days before the end of the current billing period. We can terminate a Free account with 30 days' notice. Towards consumers we terminate only for an objective reason, for example discontinuation of the offer, repeated breaches of clause 12, abuse, or because you do not consent to a change under clause 19 paragraph 2 or 4. We cannot terminate the Supporter plan by ordinary notice; it ends only under paragraph 5 or clause 10 paragraph 4.

(5) Both sides can terminate the contract for good cause without notice. There is good cause if the terminating side cannot reasonably be expected to continue until the next ordinary termination date. For us this is in particular a serious breach of clause 12, a breach of clause 12 repeated despite a request to remedy it, or a threat to the security of the Service or of other users.

(6) When a paid plan ends, the workspace moves to the Free plan (clause 9), or, for a workspace with the Supporter plan, to that plan (clause 10 paragraph 7). If the account ends because you or we terminate the contract, you can still export your data for at least 30 days afterwards (clause 14 paragraph 6 no. 5). If you delete your account yourself, access ends at once; export your data beforehand.

(7) Deleting an account and deleting a workspace:

1. A workspace can only be deleted by its owners. While a paid subscription runs for the workspace, it cannot be deleted. A subscription cancelled for the end of the period counts as cancelled here. If you delete the workspace before the end of the paid period, the subscription ends with it; paragraph 3 governs any refund.
2. An account cannot be deleted while it pays the subscription of a workspace (billing owner) or is the sole owner of a workspace with other members. Cancel the subscription or transfer ownership first; a subscription cancelled for the end of the period does not prevent deleting the account.
3. Deletion is final. Clause 14 governs what happens to the content.

9. Plan changes, downgrade and archiving

(1) A change from Personal to Team with the same billing interval takes effect immediately. The subscription stays the same, and the renewal date does not change. We charge the change pro rata for the rest of the current period: from the fee for Team for that remaining time we deduct the value of the unused remaining time of Personal, which the invoice shows as a negative line; you pay the balance. We show this before you confirm, and you confirm the change with "order with obligation to pay". For consumers the change counts as a new order under clause 5, and clause 11 applies to this change. If you withdraw from the change as a consumer, we refund the payment for the change under clause 11 paragraph 3 and reverse the change; the previous Personal subscription continues unchanged. If you do not want an immediate change, you can cancel Personal for the end of the period and order Team afterwards. An immediate change is not possible while a cancellation for the end of the period is pending. Other changes of plan or billing interval take effect at the end of the current period, with no refund for the current period.

(2) If the limits of a workspace fall, for example because a cancellation takes effect, the grace period expires (clause 7) or the workspace changes from Team to another plan, the following applies:

1. Bookmarks above the limit are archived, not deleted.
2. We keep as many bookmarks active in the workspace as the plan allows. What counts is when they were last opened, across all members; on a tie, the more recent creation date applies. Bookmarks that were never opened come after those. The remaining ones are archived.
3. Archived bookmarks do not appear in lists, search, counts and the home page, and are not resolved through /go. They cannot be edited but are visible in a separate view. Members can delete them to make room, and export them.
4. On a change to a plan with higher limits we restore archived bookmarks automatically, up to the new limit, the most recently archived first.
5. On a change from Team to another plan, shares, teams and invitations are kept but have no effect until Team is booked again. Members remain members. Pending invitations are revoked.
6. Features that the lower plan does not include are no longer available.

(3) We do not delete archived content merely because it has been archived. Export remains available at any time (clause 14).

10. Supporter plan

(1) The Supporter plan is a one-time offer that is limited in time and quantity. It is sold until 90 days have passed since the start of SlugBase Cloud or 100 purchases have been completed, whichever happens first. The pricing page states the price, the start date of SlugBase Cloud and the date by which the offer ends at the latest, and shows whether it is still available. An order process that was started within these limits is carried out even if the limit is reached in the meantime.

(2) For a single payment, the workspace for which the plan was acquired receives the feature set of the Personal plan permanently ("lifetime"). There is no renewal and no further payment. The price is fixed and is not adjusted under clause 19. The Supporter plan does not include the features of the Team plan.

(3) "Permanently" means: for as long as we offer and operate SlugBase Cloud. It does not mean: for the lifetime of the customer. If the Supporter plan ends before five years have passed since your purchase for one of the reasons listed in paragraph 4, we refund pro rata under paragraph 4. The feature set corresponds to the Personal plan as it applies from time to time; changes are governed by clause 19.

(4) If we end the operation of SlugBase Cloud altogether, we announce this by email to the address of the account at least 90 days in advance and enable the full export of the data (clause 14). The Supporter plan ends with the discontinuation. If it ends before five years have passed since your purchase, through the discontinuation, through termination by us, through termination by you for good cause for which we are responsible, through termination under clause 19 paragraph 2 no. 2, through termination under section 7 point 2 of the Data Processing Agreement or through a switch under clause 14 paragraph 6, we refund 1/1,826 of the purchase price for each calendar day that remains until the end of those five years; if we terminate for good cause (clause 8 paragraph 5), we may deduct a claim for damages that we have against you. We cannot terminate the Supporter plan by ordinary notice (clause 8 paragraph 4).

(5) The plan applies to the workspace for which it was acquired, for as long as that workspace exists. It cannot be transferred to other workspaces and cannot be redeemed for money. If you delete the workspace yourself, the plan ends without a refund.

(6) You can acquire the Supporter plan only for a workspace on the Free or Personal plan. If the workspace has a running Team subscription, we do not accept the order: cancel Team first or acquire the Supporter plan for another workspace. If the workspace has a running Personal subscription, the Supporter plan starts immediately and the Personal subscription ends at the end of the current paid period. It is not renewed, and the running period is not refunded (clause 8). The order process shows this before payment.

(7) On a workspace with the Supporter plan you can later order a Team subscription. It takes precedence over the Supporter plan while it runs. When it ends, the workspace falls back to the Personal feature set of the Supporter plan, not to Free; clause 9 paragraph 2 applies to the Team features.

(8) The Supporter plan is a one-time purchase of a continuing service, namely access to the Service with the feature set of the Personal plan. We begin to provide it as soon as the payment is confirmed and we activate the plan for the workspace. Consumers can withdraw from the purchase within 14 days (clause 11 paragraph 4 and the Withdrawal page).

11. Right of withdrawal for consumers

(1) Consumers can withdraw from a contract under clause 5 within 14 days of its conclusion without giving reasons. Entrepreneurs have no right of withdrawal. Withdrawal needs no particular form: a clear statement by email to hello@slugbase.app or by post to Michael David Guggenbichler, Linzer Straße 17, 4100 Ottensheim, Austria is enough. You can also declare the withdrawal online throughout the withdrawal period, through the public form at https://slugbase.app/legal/withdrawal/form/ (the "Withdraw from contract" link in the footer of slugbase.app and cloud.slugbase.app) or, when you are signed in, through the same function in the billing area of your account. After completing it, you submit the declaration with "Confirm withdrawal"; we confirm receipt without undue delay by email, with the content, date and time. To meet the deadline it is sufficient to send the statement in time. The full withdrawal instructions and the model withdrawal form are on the Withdrawal page.

(2) We provide a paid plan immediately after payment. As a consumer, you can expressly request in the order process that we start before the withdrawal period ends, and confirm that you will then pay an appropriate amount for the service provided until then if you withdraw. This is voluntary. If you did not request it and you withdraw, you owe nothing for the time until the withdrawal.

(3) Monthly and yearly subscriptions: the right of withdrawal exists for the whole period of 14 days, even if the Service is already running, because a running subscription is not fully performed after 14 days. If you requested the immediate start and withdraw later, you owe an appropriate amount for the performance provided until the withdrawal (§ 16 FAGG). We may calculate it pro rata by days in proportion to the price of the booked period and set it off against the refund. We refund all other payments without undue delay and at the latest within 14 days of receiving the withdrawal, using the payment method with which you paid. We issue a cancellation invoice. With the withdrawal of the subscription it ends and the workspace moves to the Free plan (clause 9), or, for a workspace with the Supporter plan, to that plan (clause 10 paragraph 7). If you withdraw only from a change under clause 9 paragraph 1 or from added seats under clause 4 paragraph 3, the previous subscription continues unchanged (clause 9 paragraph 1); we issue a cancellation invoice (partial). If you withdraw from the contract that created the subscription, changes and added seats that you made later are withdrawn with it, and we also refund the payments made for them.

(4) Supporter one-time purchase: the Supporter plan is a service that is not fully performed after 14 days. The right of withdrawal therefore exists for the whole period of 14 days, even if the plan is already activated. If you requested the immediate start and withdraw later, you owe an appropriate amount for the performance provided until the withdrawal (§ 16 FAGG). We calculate it on the basis of the five years under clause 10 paragraph 4: for each calendar day from the start of the contract until we receive your withdrawal, 1/1,826 of the purchase price. We may set this amount off against the refund; we refund everything else under paragraph 3. With the withdrawal the Supporter plan ends. If a Personal subscription that was set to end at the end of its paid period because of the Supporter purchase (clause 10 paragraph 6) is still running, we reverse that ending; it renews again as before. Otherwise the workspace has the Free plan (clause 9).

(5) The automatic renewal of a subscription does not open a new withdrawal period.

12. Acceptable use and suspension

(1) You must not use the Service to

1. break the law, for example by storing or passing on unlawful content, by phishing or by distributing malware;
2. infringe the rights of third parties, such as copyright, trade mark or personality rights;
3. circumvent technical safeguards, access controls or the limits of your plan, for example by additional accounts or workspaces that serve only to circumvent the limits of your plan; you may use the number of own workspaces your plan allows;
4. introduce malicious code, place excessive load on the Service, circumvent rate limits or extract content automatically on a large scale;
5. resell or sublicense the Service to third parties without our prior consent; inviting members to a workspace is permitted.

Anyone who finds a security vulnerability is asked to report it to support@slugbase.app and not to exploit it.

(2) Entrepreneurs ensure that the members they invite comply with these Terms.

(3) In the case of a breach or a well-founded suspicion we take measures that are proportionate to the severity, repetition and fault: a notice or warning, removal or blocking of individual content (for example a slug), a temporary suspension of the account or of a workspace and, as a last step, termination for good cause (clause 8 paragraph 5). In the case of serious breaches, a danger to the security of the Service or to the rights of third parties, or an order by an authority, we act without prior warning.

(4) We tell you the measure and its reasons in text form (Art. 17 DSA): the content or account concerned, the facts, whether the measure is based on a legal obligation or on these Terms, and how you can challenge it. This is omitted only if an authority prohibits it or the notice would endanger investigations. You can explain your view to us at support@slugbase.app; we review it and lift the measure if it was not justified. Court action remains open.

(5) Where reasonable, we give you the opportunity to export your data in case of a suspension. A justified temporary suspension does not affect fees already paid; clause 8 paragraph 3 applies to a termination.

13. Unlawful content and notices under the Digital Services Act

(1) We store content that users enter into the Service (bookmarks, folders, tags, descriptions) on their behalf. This content is private unless it is shared with other members of a workspace. There are no public pages. We do not monitor the content generally, do not scan it and do not use automated systems for content moderation. We act on notices under paragraph 3 (notice and action), on orders of authorities or on our own knowledge; every measure is reviewed by us personally. Retrieving page details for saved addresses serves only to prefill title and description and is not content moderation.

(2) The single point of contact for authorities, the European Commission, the European Board for Digital Services and for the users (Art. 11 and 12 DSA) is support@slugbase.app. You can write to us in German and in English.

(3) Anyone who considers content unlawful can report it to us at support@slugbase.app (Art. 16 DSA). The notice should contain:

1. a sufficiently substantiated explanation of why the information is unlawful;
2. the exact location of the information, such as the URL, the slug and, if known, the workspace;
3. the name and email address of the notifying person; this is not required for notices on offences under Articles 3 to 7 of Directive 2011/93/EU;
4. a statement that the notifying person believes in good faith that the information and allegations contained in the notice are accurate and complete.

(4) We confirm receipt of a notice that includes an email address without undue delay, decide diligently and objectively, and tell the notifying person our decision, including the possibilities to challenge it.

(5) If we decide to remove or block content, we inform the person concerned with reasons under clause 12 paragraph 4. They can ask us for a new review at support@slugbase.app. Court action remains open.

14. User content, export, switching and deletion

(1) The rights in the content you enter into the Service ("User Content") remain with you. For the duration of the contract, and beyond it to the extent that we may or must still store User Content after the contract ends (during the export period under paragraph 6, in backups until they expire and as content of a "former member" under paragraph 5), you grant us the simple, non-exclusive right to store, process, display and back up the User Content and to transmit it to the members of a workspace that you designate, to the extent necessary to provide the Service. We do not use User Content for other purposes.

(2) You are responsible for your User Content and for having the necessary rights. You may store personal data of third parties only if you are entitled to do so. We do not check the pages that bookmarks point to and are not responsible for their content.

(3) You can export your data at any time: losslessly as JSON in the SlugBase format, which can be imported again, and as an HTML file for browsers. The export contains your own bookmarks including archived ones; in the JSON format they are marked as archived. It contains bookmarks shared with you only if you choose so, and only with the readable fields.

(4) We back up our systems for operational purposes. The backups serve to restore the Service. We are not obliged to restore individual deleted content from backups. We recommend that you export your data regularly.

(5) If you delete content, a workspace or your account, we permanently delete the associated product data. Backup copies expire after their retention period; we keep invoices and payment records for seven years from the end of the calendar year of issue, as required by law (§ 132 BAO). The details are in the Privacy Policy. If you delete your account, your memberships end. Bookmarks and folders that you created in workspaces with other members, and that were not transferred or deleted beforehand, remain there as content of a "former member", and the workspace's administrators can reassign or delete them. Your tags, personal slug defaults and the AI cache are deleted. Workspaces in which you are the only member are deleted with the account.

(6) Switching and data export (Art. 23 to 31 of Regulation (EU) 2023/2854, the Data Act):

1. You can request at any time to switch to another provider or to infrastructure of your own, such as the Community Edition, to have your exportable data transferred, or to have it erased, by email to support@slugbase.app. There is no notice period for initiating the switch (zero days). You tell us whether you are switching to another provider (with the details it needs), switching to your own infrastructure or having your data erased.
2. Exportable are the User Content in the scope and formats of paragraph 3 and, on request, the other data that you provided to us or that arose about you through your use (account, settings, memberships, activity log, billing), as a JSON file. Not exportable are data that serve only the internal operation and security of the Service, namely password and token hashes, rate-limit counters and our server logs. This list is exhaustive.
3. The switch takes place without undue delay, at the latest within a transitional period of 30 calendar days. During this time the contract continues and the Service keeps running. We support you and third parties you instruct to a reasonable extent, ensure the continuity of the Service, inform you of known risks to continuity and maintain a high level of security, including during the transfer. If the period is technically unfeasible, we tell you so with reasons within 14 working days and name an alternative period of no more than seven months. You can extend the transitional period once.
4. We support your exit strategy and provide all relevant information, in particular on procedures, export formats and known limitations; the export formats are described in paragraph 3 and clause 4 paragraph 4, and we send you a detailed description of the data structures on request to support@slugbase.app.
5. After the transitional period ends, you can still export your data through your account for at least 30 calendar days (export period). If the contract for an account ends for another reason, by whomever, except by your own deletion, the export period runs from the end of the contract. During the export period you can sign in and export, but not otherwise use the Service. Content that we removed or blocked as unlawful under clause 12 or 13 is excluded.
6. The contract ends when the switch has been completed successfully or, if you only want your data erased, with your notice; we inform you of this. After the export period we delete all exportable data completely under paragraph 5; backup copies expire after their retention period, and statutory retention obligations remain unaffected (Privacy Policy).
7. We charge no switching charges, including for the data transfer. No fees are charged for the transitional period and the export period after the end of the paid period. If a monthly or yearly subscription ends with the switch, we refund as with an ordinary cancellation (clause 8 paragraph 3). For the Supporter plan, clause 10 paragraph 4 applies.
8. Information on where our infrastructure is located and which legal system it is subject to, and on our measures against access by public authorities outside the EU, is in the Privacy Policy (sections 5, 6 and 9).

15. AI-assisted features (optional)

(1) When you create a bookmark, the Service can offer AI-assisted suggestions for the title, the slug and up to five tags. The feature is optional. It is available only if we provide it, your plan includes it (see the pricing page) and it is switched on for the workspace. Administrators can switch it off for the workspace, and every member can decline it for themselves.

(2) When suggestions are generated, we send only the URL, the publicly available page details we retrieved, the names of your existing tags and the requested language to the AI provider, and no other bookmarks and no workspace names. Who the provider is and how it processes data is stated in the Privacy Policy.

(3) The suggestions are generated automatically, are non-binding and may be wrong or incomplete. Check them before you adopt them; you decide whether to adopt them. Suggestions do not overwrite fields that you have edited. Your statutory warranty rights (clause 17) remain unaffected.

(4) If the feature is withdrawn for objective reasons, for example because the provider fails or legal requirements demand it, clause 19 applies.

16. Availability, maintenance and discontinuation of the Service

(1) We strive to keep the Service available as uninterrupted as possible. We do not promise a particular availability, for example as a percentage. Outages that we are not responsible for, for example of networks or third-party providers, and maintenance work can limit availability. Rights under the statutory warranty (clause 17) remain unaffected.

(2) We announce planned maintenance in advance where possible. Security-related maintenance may also take place at short notice.

(3) We may develop the Service technically at any time, for example through updates, new features or a change of infrastructure and providers, as long as the agreed scope of the Service is not reduced. Changes that reduce it are governed by clause 19.

(4) If we wish to discontinue the Service altogether, we announce this by email at least 90 days in advance and enable the full export of the data until the end (clause 14). We refund fees that you paid in advance for the time after the discontinuation pro rata by days (clause 8 paragraph 3). Clause 10 paragraph 4 applies to the Supporter plan. After the discontinuation the export period under clause 14 paragraph 6 no. 5 applies.

17. Statutory warranty

(1) Towards consumers, the rights under the statutory warranty (Gewährleistung) apply, in particular under the Verbrauchergewährleistungsgesetz (VGG) for digital services, including the duty to provide necessary updates. These Terms do not restrict them.

(2) Towards entrepreneurs, the following applies:

1. The statutory warranty period is six months from provision of the service that has the defect.
2. We remedy the defect first by repair, including by an update or a workaround. Price reduction or termination of the contract come into consideration only if repair is impossible, would involve disproportionate effort or fails despite reasonable attempts.
3. Defects must be notified in writing within 14 days of discovery, for which an email to support@slugbase.app suffices, with a reproducible description (steps, time, error message, browser). If a defect is not notified in time, statutory warranty claims for that defect are excluded unless we fraudulently concealed it.
4. The presumption in § 924 ABGB that a defect already existed at the time of provision does not apply. The entrepreneur proves the defect and that it existed at the time of provision.

(3) Damages for a defect are governed by clause 18.

18. Liability

(1) We are liable without limit for intent and gross negligence, for damage to life, body and health, under the Product Liability Act (Produkthaftungsgesetz) and to the extent that mandatory law prescribes liability. This applies towards consumers and entrepreneurs.

(2) Towards entrepreneurs we are liable for slight negligence as follows:

1. not for consequential damage, lost profit, saved expenses, loss of interest, pure economic loss and damage arising from third-party claims;
2. in case of data loss, only for the effort that would have been needed to restore the data if it had been backed up regularly by export;
3. otherwise, including for damage to property, up to the amount of the fees you paid in the 12 months before the damaging event, but at least up to EUR 500. This is the upper limit for all claims arising from the same event taken together.

(3) Towards consumers we are not liable for lost profit in case of slight negligence. Liability for damage to items that we have taken over for processing remains unaffected.

(4) Claims for damages of entrepreneurs arising from slight negligence become time-barred six months after they learn of the damage and the person who caused it, but no later than three years after the event that caused the damage.

(5) You must avert or minimise damage by reasonable means. For entrepreneurs this includes exporting their data regularly.

(6) We are not liable for the content of the pages that bookmarks point to, or for User Content, to the extent that we do not know of it or act without undue delay once we do (Art. 6 DSA).

19. Changes to the Terms, the scope of the Service and prices

(1) We change these Terms, the scope of the Service (features and plan limits) and the prices of existing contracts only under this clause. Towards consumers, a change is never deemed approved merely because you remain silent or continue to use the Service. There is no deemed consent.

(2) Towards consumers we change without your express consent only:

1. these Terms, to the extent that the change is solely favourable or neutral for you or is strictly required by a change in statutes, case law or requirements of authorities;
2. the Service, to the extent that there is an objectively justified reason, the change is reasonable for you and causes no additional costs (§ 27 VGG). There is such a reason in the case of a change in statutes, case law or requirements of authorities, a security or technical necessity, for example protection against abuse, the loss of a technically necessary provider or the retirement of outdated technology, and new features that do not worsen existing features. If such a change impairs your access to the Service or its use more than only slightly, you can terminate the contract at no cost within 30 days of our notice or, if later, of the change; we then refund fees paid in advance pro rata under clause 8 paragraph 3.

Every other change, in particular a change of these Terms to your disadvantage and a change that noticeably restricts the agreed main performance to your disadvantage, for example the removal of a feature or lower limits, requires your express consent. If you do not consent, the contract remains unchanged; we can then terminate a subscription under clause 8 paragraph 4 for the end of the current billing period. For the Supporter plan, the previous scope of service then remains.

(3) We announce every change by email to the address of the account at least 30 days before it takes effect, stating the content of the change, its reason, the time and a notice of your right to cancel. It takes effect at the earliest on the first renewal of the billing period after this period has ended; for a Free account and for the Supporter plan, after the period has ended. Until then you can cancel the subscription at any time at no cost for the end of the current period (clause 8) and you use the Service on the previous terms until then.

(4) Towards consumers we change the prices of subscriptions (Personal and Team) only by an index-linked price adjustment (Wertsicherung):

1. The relevant index is the Consumer Price Index 2025 of Statistik Austria, or an index that replaces it.
2. The price changes by the same percentage as the index. It rises when the index rises and falls when the index falls. If the index falls, we pass on the reduction.
3. The starting value is the index figure that applied at the last adjustment actually made, otherwise the figure last published before the contract was concluded. The comparison value is the index figure last published before the announcement. If we omit an increase, we can make it up at a later renewal, but not retroactively. We always pass on a reduction at the next possible renewal, even if we previously forwent an increase.
4. An adjustment is possible at the earliest after two months from conclusion of the contract, at most once in 12 months and only at the start of a billing period. For Team, the price per seat applies.
5. The new price is rounded to full cents.
6. We announce the adjustment under paragraph 3, with the calculation. You can cancel at no cost before it takes effect.
7. Any other price change for existing contracts requires your express consent, including an increase because of VAT under clause 4 paragraph 2. New prices for new orders do not affect existing contracts. The price of the Supporter plan is fixed.

(5) Towards entrepreneurs we can change these Terms, the scope of the Service and the prices by a notice that is sent by email to the address of the account at least 30 days before it takes effect. The change takes effect on the first renewal of the billing period after this period has ended. You can object to the change in text form within the period. If you object, the previous terms apply until the end of the current period, and we can end the contract at that time. If you do not object and continue to use the Service, the change is deemed approved. We point this out in the notice. For the Free plan and the Supporter plan the change takes effect when the period has ended. If the customer objects on the Supporter plan, the scope of service stays as before.

20. Data protection

(1) We process personal data under the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG). The Privacy Policy informs you about this, in particular about purposes, legal bases, recipients, retention periods and your rights. It is not part of these Terms.

(2) We send you emails that serve contract administration and security, for example to confirm your email address, about sign-ins, billing and changes under clause 19. We send promotional emails only with your consent.

(3) If you store personal data of third parties in the Service as an entrepreneur, for example of your employees in a Team workspace, you are responsible for this being permitted, and we process these data as your processor. The Data Processing Agreement (Art. 28 GDPR) applies to this. It becomes part of the contract with every order as an entrepreneur and with every use of the Service for business purposes, including on the Free plan, without a separate signature.

21. Governing law and venue

(1) Austrian law applies, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods (CISG).

(2) Towards consumers, the mandatory consumer protection provisions of the state in which they have their habitual residence remain unaffected (Art. 6 Rome I Regulation).

(3) For actions by and against consumers, the statutory venues apply (in particular § 14 KSchG and Articles 17 to 19 Brussels Ia Regulation). We do not agree a jurisdiction clause with consumers.

(4) For disputes with entrepreneurs, the court with subject-matter jurisdiction in Linz for the operator's seat has exclusive jurisdiction. We are additionally entitled to sue the entrepreneur at its general venue.

(5) Information on out-of-court dispute resolution for consumers is in the Legal Notice.

22. Final provisions

(1) These Terms are available in German and in English. Both versions are equally binding. We communicate with you in German or English.

(2) We send notices to you to the email address of your account most recently given to us. They are deemed received as soon as they can be retrieved under normal circumstances. Tell us about changes to your address or change it in the account.

(3) The current version of these Terms is available at any time on the Terms page. We store which version you accepted. We send older versions on request to hello@slugbase.app.

(4) If a provision of these Terms is invalid, the remaining provisions stay valid. The statutory rule applies in place of the invalid provision; towards entrepreneurs, the valid provision that comes closest to the economic purpose of the invalid one applies. There are no oral side agreements with entrepreneurs. Entrepreneurs may assign rights under the contract only with our consent.

23. Contact

General enquiries, billing, cancellation and withdrawal: hello@slugbase.app.
Support, notices under clause 13 and security reports: support@slugbase.app.
Telephone: +43 720 270580.
Postal address: Michael David Guggenbichler, sole proprietor (Einzelunternehmer), Linzer Straße 17, 4100 Ottensheim, Austria. Further details are in the Legal Notice.